Privacy Policy

Novakovic polyclinic is committed to protecting the user’s privacy.

We collect only the necessary, basic customer data, necessary for business and informing customers in accordance with good business practices while providing high quality service.

Collecting personal information from users

You can visit our homepage without your identification. As usual for almost all websites, the webserver automatically collects information about you if you visit our homepage. We need this information in technical terms and to ensure the website’s stability and security.

Webserver automatically identifies certain personal information such as your IP address, the date and time of your visit to our homepage, the browser you used (e.g. Internet Explorer, Firefox), the operating system (e.g. Windows, Linux, MAC OS) as a name domain and address of your internet provider (e.g. Telecom, SBB, Telenor, etc.). Our website uses cookies (see the section below), and the web server stores this information as well.

We analyze server protocols on a regular and anonymous basis for statistical purposes (clickstream accessibility analysis) so that we can assess how our website is being used. Based on these insights, we can optimize our online presence. In addition, we may use this information in the event of misuse of the system in cooperation with your ISP and/or the competent authorities, in order to identify the person responsible for the misuse.

In addition to the information above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive in the part determined by your browser and through which the subject who sets the cookie (in this case us) receives certain data. Cookies cannot run programs or transmit viruses to your computer. They serve to make online presence more understandable and effective.

This website uses the following types of cookies, the subject and function of which are described below:

Temporary cookies are deleted automatically as soon as you close the browser. They especially include session cookies. They keep the so-called Session ID, which allows different browser requests to be assigned to a shared session. This allows you to recognize your computer if you return to our website. Session cookies are deleted as soon as you log out or close the browser.

Persistent cookies are automatically deleted after a certain period of time, which may vary depending on the cookies.

This website uses Google Analytics, Google Inc. Internet analytics service (“Google”). We have entered into a relevant contract with the supplier to process the order data.

Google Analytics uses cookies in the form of text files placed on your computer to help the website analyze how users use it. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA, where it is stored. You can prevent this by setting your browser to store cookies.

Data processing is performed with the aim of improving our activities and website on the basis of the legal basis for processing – consent and/or legitimate interest. Since our user’s privacy is important to us, user data is pseudonymous. However, by activating IP anonymization on this website, Google will shorten your IP address in advance in the Member States of the European Union or in other countries that are signatories to the Agreement on the European Economic Area. Only in exceptional cases the complete IP address is transmitted to a Google server in the US where it is truncated.

On behalf of the operator of this website, Google will use the information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The pseudonymous IP address your browser transmits as part of Google Analytics will not be combined with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. You can also prevent Google from collecting data generated by cookies and relating to your use of the website (including your IP address) and processing data by downloading and installing a browser add-on available at the following link:

Users can also prevent Google Analytics from collecting data by clicking on the following link. The opt-out cookie is set to prevent future collection of your data when you visit this website:

Our online offer also includes videos on YouTube that are stored on and can be played directly from our website.

By visiting the website, Google receives information that you have visited a relevant subsite of our website. This happens whether YouTube offers an account to which you are already logged in or if the account does not exist. If you’re signed in to Google, your information is directly synced to your account. If you don’t want to sync with your Google profile, you must sign out before pressing the button. YouTube stores your information as user profiles and uses it for the purposes of advertising, market research and/or design aimed at the users of this website. Such analysis is done (even for users who are not logged in) in order to display ads targeted to users and inform other users of the social network about your activities on our website. You have the right to object to the generation of such user profiles that you earn by contacting Google.

Additional information on the purpose and scope of YouTube’s collection and processing of data can be found in the privacy statement. You can get more information about your rights and options for changing your privacy here:


If you contact us via email or contact form, the personal information you have provided us with (e-mail, name and telephone number) will be saved so that we can answer your questions. Personal data collected for this purpose will be deleted when their storage is no longer necessary, i.e. we limit the processing if there are legal deadlines for data storage.

The data to be attached for the above purposes are:

  • name, surname, telephone number, e-mail address, IP address of each individual access to the server;


We do not use information collected for any other purpose nor share personal data with third parties.

All the data you provide us with will be protected in accordance with the Law on Personal Data Protection.

Use of our services implies the consent of the user to everything listed on this page. All changes to the conditions become valid only after they have been published on this page.

For all the questions regarding the protection of your personal data and how to handle them, you can contact us via e-mail